This Privacy Policy is issued by Orcielle Technology Services Pvt. Ltd. In this document, the expressions “Orcielle”, “Company”, “we”, “our”, and “us” refer to Orcielle Technology Services Pvt. Ltd., a company incorporated under the laws of India with its registered office at N.S. Road, Shiv Mandir Road, Asansol Bazar, Paschim Bardhaman – 713301, West Bengal, India.
This Privacy Policy explains how we collect, use, store, disclose, transfer and otherwise process information relating to individuals who visit our website, communicate with us, use our products or services, or otherwise interact with Orcielle Technology Services Pvt. Ltd. It applies to our online platforms, software applications, cloud-based solutions, websites, customer portals, digital services, consulting services, technical support services and all other services offered by us unless a separate privacy notice specifically applies.
Orcielle Technology Services Pvt. Ltd. provides information technology services and solutions to individuals, businesses and organisations located in India, including clients in the United States of America, the United Kingdom and countries within Southeast Asia. We recognise that privacy and data protection are important to every individual who entrusts us with personal information. Accordingly, we are committed to handling personal information responsibly, lawfully and transparently while maintaining appropriate technical and organisational safeguards designed to protect such information against unauthorised access, disclosure, alteration or destruction.
Please read this Privacy Policy carefully before using our website or any of our services. By accessing our website or using our products or services, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue the use of our website and services immediately.
This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy and any other legal notices published on our website from time to time.
For the purposes of this Privacy Policy, the expression “Personal Information” or “Personal Data” means any information that relates to an identified or identifiable natural person, whether directly or indirectly, including information that may reasonably be linked to such individual. The term “Processing” includes collecting, recording, organising, storing, adapting, retrieving, consulting, using, transmitting, sharing, disclosing, restricting, erasing or destroying personal information by manual or automated means.
References to “Website” include all websites, domains, applications, customer portals, software platforms and online services operated by or on behalf of Orcielle Technology Services Pvt. Ltd.
We understand that when you choose to interact with our organisation, you place your trust in us to handle your personal information responsibly. We consider the protection of personal information to be an essential part of our business operations and continually review our privacy practices to ensure that personal information is processed in a manner that is fair, lawful and proportionate to the purposes for which it is collected.
Except where expressly stated in this Privacy Policy or where disclosure is required by law, we do not sell your personal information to third parties. We do not disclose your personal information for unrelated commercial purposes without an appropriate legal basis or your consent where required.
Our privacy practices are intended to comply with applicable data protection and privacy laws governing our operations, including the Digital Personal Data Protection Act, 2023 of India, applicable provisions of the UK General Data Protection Regulation, relevant United States privacy laws where applicable, and privacy regulations applicable within jurisdictions in Southeast Asia in which we conduct business. Where local law grants you additional rights, those rights shall continue to apply.
The information we collect depends upon the nature of your interaction with our organisation, the services you request and the manner in which you communicate with us.
Information may be collected directly from you when you complete forms on our website, create an account, request information regarding our services, submit enquiries, communicate with our support team, participate in surveys, subscribe to newsletters, register for events, apply for employment opportunities, execute service agreements or otherwise provide information voluntarily.
The personal information that you provide may include your name, business name, job designation, postal address, email address, telephone number, billing information, project requirements, business correspondence, account credentials, communication preferences and any other information you choose to provide to us.
In addition to information voluntarily supplied by you, we may automatically collect technical information relating to your interaction with our website and digital services. Such information may include your Internet Protocol (IP) address, browser type, browser version, operating system, language preferences, device identifiers, geographic location derived from your IP address, date and time of access, pages visited, referring website, duration of visits, clickstream data, session information, error reports and other diagnostic information necessary for maintaining the security, performance and reliability of our services.
Where permitted by applicable law, we may also receive information from publicly available sources, business partners, social media platforms, analytics providers, marketing partners, recruitment agencies or other third-party service providers, provided that such information has been collected lawfully.
Where required by applicable law, we process personal information only where an appropriate legal basis exists. Depending upon the nature of our relationship with you, the lawful basis for processing may include your consent, the necessity of processing for the performance of a contract, compliance with legal obligations imposed upon us, the protection of vital interests, the performance of tasks carried out in the public interest where applicable, or our legitimate business interests provided such interests are not overridden by your rights and freedoms.
Where we rely upon your consent to process personal information, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.
Where processing is necessary for the performance of a contract, failure to provide certain information may prevent us from entering into or performing our contractual obligations.
Whenever you engage Orcielle Technology Services Pvt. Ltd. to provide software development, website development, digital marketing, cloud services, artificial intelligence solutions, information technology consulting, technical support or any other professional service, a contractual relationship may arise between you and our organisation.
In order to fulfil our contractual obligations, we may process personal information necessary to establish your identity, communicate with authorised representatives, manage user accounts, deliver services, process invoices and payments, provide technical support, respond to service requests, maintain project documentation, monitor service quality, prevent fraudulent activity, administer contractual obligations and comply with applicable legal and regulatory requirements.
We may also process information relating to authorised employees, contractors or representatives of our customers where such processing is necessary for the provision of contracted services.
Information processed for contractual purposes shall be retained only for so long as necessary to fulfil contractual obligations, comply with applicable legal requirements, resolve disputes or enforce contractual rights.
Certain information may be processed solely on the basis of your consent. For example, where you subscribe to newsletters, request marketing communications, download publications, participate in surveys, register for webinars or voluntarily submit enquiries through our website, you consent to our processing of the information provided for the purposes for which it was collected.
Wherever practicable, we seek explicit consent before collecting personal information for optional purposes. In certain circumstances, your consent may be implied by your conduct where it is reasonable to conclude that you intended us to process the information necessary to respond to your request.
You may withdraw your consent at any time by contacting us using the contact details provided at the end of this Privacy Policy. Withdrawal of consent shall not affect the legality of processing undertaken prior to the withdrawal, nor shall it affect processing carried out under any other lawful basis permitted by applicable law.
We may process personal information where such processing is reasonably necessary for our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.
Such legitimate interests may include maintaining and improving our website, ensuring network and information security, preventing fraud, managing customer relationships, conducting internal audits, analysing service performance, protecting our legal rights, managing business risks, responding to unsolicited communications, conducting research and development, improving customer experience and ensuring the efficient administration of our business operations.
Before relying upon legitimate interests as a basis for processing, we carefully consider the nature of the information involved, the purpose of processing, the reasonable expectations of affected individuals and the potential impact upon their privacy. We undertake appropriate safeguards wherever necessary to ensure that our legitimate interests remain balanced against your rights.
The information you provide to Orcielle Technology Services Pvt. Ltd. is collected only for legitimate business purposes and is processed in accordance with this Privacy Policy. Depending upon the nature of your interaction with us, such information may be used to communicate with you, establish and administer customer accounts, provide technical support, deliver contracted services, process transactions, respond to enquiries, improve our services, maintain business records, comply with legal obligations and protect the security and integrity of our systems.
Where the information provided by you is intended to be shared publicly through features available on our website or digital platforms, including but not limited to testimonials, comments, reviews, discussion forums, blogs, community pages or other interactive services, you acknowledge that any information voluntarily submitted by you may become publicly accessible. Such information may be viewed, copied, distributed or otherwise used by other users or third parties over whom we have no control.
Although we may moderate publicly available content where reasonably practicable, we cannot guarantee that information voluntarily disclosed in public areas of our website will remain private. You should therefore exercise appropriate caution before submitting personal information in any publicly accessible section of our website or services.
Where you request the removal of personal information that you have voluntarily published through our website, we shall consider such request in accordance with applicable law and our legitimate business requirements. We may retain certain information where retention is necessary to comply with legal obligations, resolve disputes, enforce agreements or maintain the integrity of our records.
Certain services offered by Orcielle Technology Services Pvt. Ltd. may require you to create an account. During the registration process, we may collect information necessary to establish your identity, authenticate access, administer your account and provide the requested services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. We encourage you to use strong passwords and to notify us immediately if you become aware of any unauthorised use of your account or any other security incident.
Information relating to your account may continue to be retained after closure of your account where such retention is necessary for legal, accounting, auditing, security or contractual purposes.
Whenever you contact Orcielle Technology Services Pvt. Ltd. by email, telephone, live chat, contact forms, social media platforms, video conferencing services or any other communication channel, we may retain copies of the correspondence together with information necessary to respond to your enquiry.
We maintain records of communications for the purposes of improving customer service, resolving disputes, ensuring service quality, maintaining business continuity, training our personnel, protecting our legal interests and complying with applicable legal obligations.
Where telephone calls or online meetings are recorded, you will be informed where required by applicable law.
Where you request technical assistance, troubleshooting or consulting services, you may voluntarily provide access to systems, software, documents or data necessary for us to investigate and resolve technical issues.
Information accessed during the course of providing technical support shall be used solely for the purpose of delivering the requested services, ensuring system functionality, maintaining service quality and complying with contractual obligations.
Our employees, contractors and authorised service providers are subject to appropriate confidentiality obligations with respect to any information accessed while providing technical support.
If you apply for employment with Orcielle Technology Services Pvt. Ltd., we may collect personal information contained within your curriculum vitae, resume, employment application, educational qualifications, professional certifications, employment history, references and any other information voluntarily provided during the recruitment process.
Such information shall be processed solely for recruitment, assessment, verification, interview scheduling, employment eligibility and related human resource purposes.
Unless otherwise required by applicable law or with your consent, unsuccessful applications may be retained for a reasonable period in order to consider you for future employment opportunities or to comply with legal obligations arising from the recruitment process.
Our website uses cookies and similar technologies to improve user experience, ensure website functionality, enhance security, remember user preferences, analyse website traffic and better understand how visitors interact with our online services.
Cookies are small text files that are placed on your computer, smartphone or other device by your web browser when you visit a website. They enable the website to recognise your device during future visits and facilitate the delivery of a more personalised browsing experience.
Some cookies are necessary for the proper operation of our website and cannot reasonably be disabled without affecting website functionality. Other cookies may be used for analytics, website performance measurement, user preferences, advertising, marketing or personalisation, subject to your consent where required by applicable law.
When you first visit our website, you may be presented with a cookie banner or similar mechanism requesting your preferences regarding the use of non-essential cookies. You may change your cookie preferences at any time through your browser settings or any cookie preference management tools provided on our website.
Disabling cookies may affect certain features, functionality or performance of our website and services.
We may use web analytics services and performance monitoring tools to better understand how visitors use our website. Such technologies help us identify website performance issues, monitor traffic patterns, improve navigation, optimise user experience and evaluate the effectiveness of our online services.
Analytics information generally includes technical information such as browser type, operating system, approximate geographical location, referring website, pages visited, duration of visits, click patterns and similar statistical information. Wherever practicable, analytics information is aggregated or pseudonymised and is not used to identify individual users unless necessary for security, fraud prevention or legal compliance.
Where permitted by law or where you have provided your consent, we may use your contact information to send newsletters, promotional materials, service announcements, invitations to events, educational content, product updates, industry insights or information regarding new services that we believe may be of interest to you.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in our communications or by contacting us directly using the details provided in this Privacy Policy.
Operational communications relating to your account, ongoing projects, invoices, contractual obligations, security updates or technical support shall continue to be sent where necessary, irrespective of your marketing preferences.
From time to time, we may receive information from third-party sources including business partners, public databases, recruitment agencies, technology providers, social networking platforms, marketing partners, event organisers, publicly available sources and other lawful sources.
We process such information only where we have a lawful basis to do so and only for purposes consistent with this Privacy Policy.
In providing our services, we may engage carefully selected third-party service providers to perform functions on our behalf. These service providers may include cloud hosting providers, payment processors, customer relationship management platforms, communication service providers, analytics providers, cybersecurity providers, software vendors, consultants and professional advisers.
Where personal information is shared with such providers, we require them to process the information only in accordance with our instructions, applicable contractual obligations and relevant data protection laws. We take reasonable steps to ensure that third-party service providers implement appropriate technical and organisational measures to safeguard personal information.
We do not permit third-party service providers to use your personal information for their own marketing purposes unless you have separately consented to such processing.
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